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Contact Craigslist Customer Service

Craigslist Phone Numbers and Emails

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Accounting/ Billing:

  • (415) 399-5200 ext 8283
  • (415) 399-5200

Craigslist Emails:

Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
billing@craigslist.org
Is this your business?

How to Contact Craigslist Customer Service?

Most Popular Number:

(415) 399-5200 ext 8283
Total calls: 5 236 Issues resolved: 61 Last call: Apr 23, 2025
author avatar
PissedConsumer Reporter

There is no dedicated Craigslist customer service number on the company`s contact page. If you are having trouble with Craigslist, the easiest way to get in touch with the support team is by filling out a contact form on the company website. Go to craigslist.org, scroll to the bottom, and click Help.
Then, click Contact Us and the Craigslist contact form pops up. You will have to enter your name, email address, and a brief description of the issue. When you are done, click Send Message. You should get the company’s response in your email.

Craigslist customer service isn’t provided via social media. There is a Facebook group where group members can exchange information and ask questions to each other. They may publish sales ads in the group. There are also several similar Craigslist groups on Instagram with the same purpose.

In addition to social media discussions, you can use the Craigslist help desk forum. Browse the company website, scroll down and click miscellaneous. You’ll see a list of available options, choose the help desk forum button, and submit your request.

Before filling out the Craigslist contact form, check out the company help page. It contains a lot of guidelines, help articles, and answers to the most frequently asked questions. You may find the solution you’re looking for faster.

If you’re facing issues with the merchandise you purchased on Craigslist, you may also try to get in touch with the seller before contacting customer service directly. Check if you can settle the issue and come to an agreement with the seller first. If you fail, you’ll have to seek support from the Craigslist customer care reps.

There are various ways of contacting someone on Craigslist, for instance:

1. Once you find a listing you are interested in, click on it. In most cases, you can find the seller's contact details in the "Reply" section at the top of the listing. Press "Reply" to see how to get in touch with the person. This may be an anonymous Craigslist email, a phone number, or both.
2. Some ads on Craigslist have a form you can use to send a message without leaving the site. Just enter your information and message, then click "Send."
3. If an email address is provided, you can click the email link to send a message directly from your email program.
4. If there is a phone number, use it to call or text it to ask about the listing.

In order to close your account, you will need to enter the website with your Craigslist account login. Then, delete your active postings, if any. To close your account, send a request to customer support via the Craigslist contact form or email abuse@craigslist.org with your account information.

If you see a Craigslist ad that seems inappropriate or fraudulent, take the following steps:

1. Locate the ad you want to report.
2. Click on the “Prohibited” or “Flag” options at the top-right corner of the ad.
3. Select a reason to flag the ad, like "Spam," "Misleading/Prohibited," or "Fraud." Craigslist will use this information to check the ad.
4. Once you choose the reason, Craigslist will mark the ad for review.

To access your Craigslist account, visit www.craigslist.com. Once you are on the homepage, select the "My Account" link in the top-left corner. Enter the credentials associated with the account and click on the “Log in” button. Now you can manage your postings, update your account information, and view Craigslist ads.

If you got a suspicious email or had a concerning conversation with someone on Craigslist, you can send the email or explain what happened to Craigslist’s abuse team at abuse@craigslist.org. Include important information like the Craigslist ads links or email headers.

To post Craigslist ads, you should do the following:

1. Go to the official website.
2. Select the city and region where you want to post your ad.
3. Choose a category for your post, for instance, “Jobs” or “For Sale”, “Housing” and the like as well as a subcategory to make your post more specific.
4. Fill out the posting details with a title, price, description, contact information and images.
5. Click “Continue” to preview your post and then “Publish” to make it live on Craigslist.
6. Click the link sent by Craigslist in the email to confirm and publish your post.

According to the official website, www.craigslist.com, Craigslist is owned by its founder, Craig Newmark, and its CEO, Jim Buckmaster. Craig Newmark started Craigslist in 1995 as an email list for friends in the San Francisco Bay Area. It later grew into the online classifieds site we know today.

You can email Craigslist via several emails, depending on the purpose of your inquiry: abuse@craigslist.org to report scams, abuse, or inappropriate behavior on the site, legal@craigslist.org for legal-related issues, dmca@craigslist.org in case of DMCA-related issues, help@craigslist.org for help desk-related questions.

Craigslist does not offer direct customer support through telephone communication. However, there are numbers related to accounting and billing to call the company: (415) 399-5200 ext 8283 and (415) 399-5200.

Craigslist Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email
  • The best phone number to call Craigslist is 4153995200. 54% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 19% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: email, first and last name or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Craigslist Website:

Craigslist Help Center:

Corporate Office Address:

Craigslist, inc.
222 Sutter St, 9th Floor
San Francisco, California 94108
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:30 am - 4 pm Pacific

More contact details

Craigslist Customer Service Reviews

1.4 / 5
Bad
Ron A Nlq
Pissed about list!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

No one to talk to and the phone numbers and automated messages lead you in a circle. I still haven't had my problems resolved.

Robert R Dkn
Alousy company to list for sale appliances
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

they DID NOT LIST my product for sale will NEVER do business with these people ever again! they do not care if you contact them /or not

Jaynee Set
Can not post my property on Craigslist.Surprice me.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I e-mailed, called for help To post my property on Craigslist but no answer.
This is a first time I use Craigslist therefore I do not know theirs systems .
It was 3 days.I have to cancel my post and use another way.

Kimmie T Jta
I had issue to login
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I tried to paid with my Visa debit card, it said errors, I tried another card, it still said same thing, I left couple message to Craigslist, no one respond to my inquiry, I called them n left voicemail to them, no one respond to me, the customer service in craigslist is terrible, no one cares to respond to the customer like me, I was so disappointed n not happy with the customer, they should do better job by respond to customer inquiry

How Good is Craigslist's Customer Service?

david a Skv
david a Skv
Feels Satisfied | Apr 17, 2025

Well it’s all good now. Thank you for your help!

Read full quote
Chelse Pgd
Chelse Pgd
Feels Disappointed | Apr 05, 2025

It's frustrating that I can contact anybody to explain why removed my post

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Marcus C C
Marcus C C
Feels Disappointed | Apr 04, 2025

Total *** that i can't have my post stay up on Craigslist without it being removed.

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Jeane Bda
Jeane Bda
Feels Disappointed | Mar 22, 2025

I have used craigslist for many years with no problems. Then, I was flagged on an ad and I have no idea why!!
I changed my ad several times but still flagged! WHY, WHY WHY???

Read full quote
Glenn C Vbk
Glenn C Vbk
Feels Disappointed | Mar 15, 2025

Call me about my problem and we’ll talk. 314-940-****.

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Avie Ajf
Avie Ajf
Feels Disappointed | Mar 14, 2025

Nothing. No one got back to me to resolve my issue.

Read full quote

Summary of Craigslist Customer Service Calls

29.8K TOTAL
CALLS
01:28 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craigslist?

Request for Information Question:

  • “Checkingif RV sale by owner is real or scam”
  • “Response to an old post. I bought a vehicle that was on Craigslist on 12/21/2022 and it was stolen so I'm trying to track down the post”
  • “Listing no response”

Account Question:

  • “I'm locked out of my account”
  • “Closed account”
  • “Ive been hacked”

Payments and Charges Question:

  • “It charged my account for q post but did not post”
  • “Fraud harassment”
  • “Fraud - Harassment”

Product/ Service Question:

  • “Fake post with my phone number on it”
  • “Can't upload photos to my post. Your system won't allow it?”
  • “System tells me I need permission to upload images. Was not a problem in the past”

Website/ Application Question:

  • “I not able to repost my ad. It keeps saying it is going to download, but it isn’t happening”
  • “Trying to post ad,site will not take my new visa card to pay”
  • “I was scammed on your website”

Cards Question:

  • “Your not accepting my ctedit card!”
  • “Can't add my card”
  • I am trying to pay for two ads and it keeps rejecting my card and my credit card company says they see where I am trying to pay for it and they are certifying it but it’s the website that’s not letting me do it

Return/ Replace Question:

  • “Make changes to my posting”
  • “Change credit card”
  • “Change credit car”

Shipping and Delivery Question:

  • “Where is my “office space Ocala SSS “ posted”
  • “For Safety purposes, I prefer to delete my street address, but keep my Town's location. I want to meet in a public place. If that is not possible, I will delete the ad. Your help is greatly appreciated.”
  • “In August 2020 I paid to purchase a skid steer loader which I never received. This was reported to the FBI Viictims of internet fraud which is now being investigated. We were told to contact you because you may be able to help receive some payment.”

Staff Question:

  • Ads Being harassed. Ad follows laws and terms service
  • “Customer service”
  • “Cost of service render”

Activation/ Cancellation Question:

  • “Needtocanceladd”
  • “Cancel listing”
  • “Cancel ad”

Employment Question:

  • “I am seeking a caregiver job in Orlando”
  • “Would like to post advertisement for employment”
  • “I would like to place an employment wanted ad.”

Refund Question:

  • “Refund”
  • “Refund for adds taken down”
  • “Refund for posting”

Other Question:

  • “AD jeros being removed”
  • “To join”
  • “My listing”

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