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Contact Craigslist Customer Service

Craigslist Phone Numbers and Emails

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Accounting/ Billing:

  • (415) 399-5200 ext 8283
  • (415) 399-5200

Craigslist Emails:

Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
billing@craigslist.org
Is this your business?

How to Contact Craigslist Customer Service?

Most Popular Number:

(415) 399-5200 ext 8283
Total calls: 4 493 Issues resolved: 52 Last call: Dec 7, 2024
author avatar
PissedConsumer Reporter

There is no dedicated Craigslist customer service number on the company`s contact page. If you are having trouble with Craigslist, the easiest way to get in touch with the support team is by filling out a contact form on the company website. Go to craigslist.org, scroll to the bottom, and click Help.
Then, click Contact Us and the Craigslist contact form pops up. You will have to enter your name, email address, and a brief description of the issue. When you are done, click Send Message. You should get the company’s response in your email.

Craigslist customer service isn’t provided via social media. There is a Facebook group where group members can exchange information and ask questions to each other. They may publish sales ads in the group. There are also several similar Craigslist groups on Instagram with the same purpose.

In addition to social media discussions, you can use the Craigslist help desk forum. Browse the company website, scroll down and click miscellaneous. You’ll see a list of available options, choose the help desk forum button, and submit your request.

Before filling out the Craigslist contact form, check out the company help page. It contains a lot of guidelines, help articles, and answers to the most frequently asked questions. You may find the solution you’re looking for faster.

If you’re facing issues with the merchandise you purchased on Craigslist, you may also try to get in touch with the seller before contacting customer service directly. Check if you can settle the issue and come to an agreement with the seller first. If you fail, you’ll have to seek support from the Craigslist customer care reps.

There are various ways of contacting someone on Craigslist, for instance:

1. Once you find a listing you are interested in, click on it. In most cases, you can find the seller's contact details in the "Reply" section at the top of the listing. Press "Reply" to see how to get in touch with the person. This may be an anonymous Craigslist email, a phone number, or both.
2. Some ads on Craigslist have a form you can use to send a message without leaving the site. Just enter your information and message, then click "Send."
3. If an email address is provided, you can click the email link to send a message directly from your email program.
4. If there is a phone number, use it to call or text it to ask about the listing.

In order to close your account, you will need to enter the website with your Craigslist account login. Then, delete your active postings, if any. To close your account, send a request to customer support via the Craigslist contact form or email abuse@craigslist.org with your account information.

If you see a Craigslist ad that seems inappropriate or fraudulent, take the following steps:

1. Locate the ad you want to report.
2. Click on the “Prohibited” or “Flag” options at the top-right corner of the ad.
3. Select a reason to flag the ad, like "Spam," "Misleading/Prohibited," or "Fraud." Craigslist will use this information to check the ad.
4. Once you choose the reason, Craigslist will mark the ad for review.

To access your Craigslist account, visit www.craigslist.com. Once you are on the homepage, select the "My Account" link in the top-left corner. Enter the credentials associated with the account and click on the “Log in” button. Now you can manage your postings, update your account information, and view Craigslist ads.

If you got a suspicious email or had a concerning conversation with someone on Craigslist, you can send the email or explain what happened to Craigslist’s abuse team at abuse@craigslist.org. Include important information like the Craigslist ads links or email headers.

To post Craigslist ads, you should do the following:

1. Go to the official website.
2. Select the city and region where you want to post your ad.
3. Choose a category for your post, for instance, “Jobs” or “For Sale”, “Housing” and the like as well as a subcategory to make your post more specific.
4. Fill out the posting details with a title, price, description, contact information and images.
5. Click “Continue” to preview your post and then “Publish” to make it live on Craigslist.
6. Click the link sent by Craigslist in the email to confirm and publish your post.

According to the official website, www.craigslist.com, Craigslist is owned by its founder, Craig Newmark, and its CEO, Jim Buckmaster. Craig Newmark started Craigslist in 1995 as an email list for friends in the San Francisco Bay Area. It later grew into the online classifieds site we know today.

You can email Craigslist via several emails, depending on the purpose of your inquiry: abuse@craigslist.org to report scams, abuse, or inappropriate behavior on the site, legal@craigslist.org for legal-related issues, dmca@craigslist.org in case of DMCA-related issues, help@craigslist.org for help desk-related questions.

Craigslist does not offer direct customer support through telephone communication. However, there are numbers related to accounting and billing to call the company: (415) 399-5200 ext 8283 and (415) 399-5200.

Craigslist Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call Craigslist is 4153995200. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 19% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Craigslist Website:

Craigslist Help Center:

Corporate Office Address:

Craigslist, inc.
222 Sutter St, 9th Floor
San Francisco, California 94108
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:30 am - 4 pm Pacific

More contact details

Craigslist Customer Service Reviews

1.4 / 5
Bad
Jeremy H Ecz
It’s so hard to get in touch with anyone

This whole process was so difficult to talk to someone and when I did it wasnt helpful at all. I got nowhere and now my account is still flagged this is a terrible experience for my first time

Read full review
Joane Ifz
No customer service!

Craigslist blocks my posting! For no reason.

I send an email but didnt get any answer!! Try calling seems they have no live people to talk to.

Read full review
Ritika Zot
My post is being flagged for no reason multiple times
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I am not sure if you received my previous response, but I am utterly discontent about how CL is handling flagging my posts and not letting me to re-home my puppies. A stray dog came to our house 3 months ago, so we adopted her, but 33 days later she gave us 9 puppies, who are now 9 weeks old and are in need to be trained, which is impossible for me when I have a full time job!

So I am trying to post these puppies, hoping to give people a great deal on a very expensive dog, but I am being removed by CL just as soon as I make the post! I have done more than 5 posts, and being flagged like some criminal.

Plus, there is no customer service phone number to relay my situation to! Please help me with this!!!

Read full review
Jerrel Zlk
Fiberglass boat repairs

my Craigslist ad keeps getting deleted and nobody will call me so I can fix the problem my phone number is 656247-**** I don't got time to wait till the holidays are over I need to call now

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How Good is Craigslist's Customer Service?

Clint W Cxt
Clint W Cxt
Feels Satisfied | Nov 19, 2024

No one actually contacted me after I sent in the issue. But I am very pleased to say that I have had successful post since I contacted pissed consumer.

Read full quote
Arlethia Erd
Arlethia Erd
Feels Disappointed | Nov 17, 2024

Could not get help with my problem, I am using Facebook market place ,your lose.

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Wiley Lls
Wiley Lls
Feels Disappointed | Nov 13, 2024

When I try to post an ad it says phone verification is required before proceeding so I put in my number and it says"That phone number is already associated with an account.
To prevent abuse, a phone number may only be assigned to a new account once every 90 days."

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Adarsh Cvt
Adarsh Cvt
Feels Disappointed | Nov 09, 2024

Want a simple post. Can't, says, " browser only" absolutely ridiculous!

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Fleet Ycm
Fleet Ycm
Feels Disappointed | Nov 03, 2024

I keep getting flagged iam not posting anything wrong please help stop the flagging why do u allow anyone to flag it's not right you shall not let anyone flag

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Cheryl M Qti
Cheryl M Qti
Feels Disappointed | Oct 23, 2024

No response. Recording out for holidays

Read full quote

Summary of Craigslist Customer Service Calls

28.9K TOTAL
CALLS
01:29 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craigslist?

Request for Information Question:

  • “Cannot find posting with specific information”
  • “Cant get confirmation for new email change”
  • “Need HELP!!! Please call me”

Account Question:

  • “There was a rental posted for my condo for rent on craiglist with one of my phone numbers asking for 3 months rent in advance and showings for this weekend. My phone has been blowing up. I never posted anything and have no account on craiglist.”
  • “They deleted all my publications and now they say that I cannot post because the publication is blocked, but to pay if I can, it is more convenient than just paying. I was just selling something, they can't possibly eliminate everything. I had been p”
  • “Blocked listing”

Payments and Charges Question:

  • “Removal of post and being billed”
  • “Someone flagged my paid add”
  • “My credit card”

Product/ Service Question:

  • “Fake dangerous add”
  • “I need 3 armed guards to work full time”
  • “Vulgar customers that really interested in my products being offered and just wanted to waste my time”

Cards Question:

  • “Credit card information”
  • “My card was charged twice for one payment”
  • “Need to change credit card info so I can post an ad”

Website/ Application Question:

  • “Can’t reply to emails on your site”
  • “Messed up site”
  • “I am getting kicked off after making a post and my post is no different than a lot of others on the site who continue to stay and get by with it I am complaining I want to know why I'm getting flagged”

Return/ Replace Question:

  • “Return policy”
  • “Return”
  • “Changing email from old to new and transferring postings”

Shipping and Delivery Question:

  • “In August 2020 I paid to purchase a skid steer loader which I never received. This was reported to the FBI Viictims of internet fraud which is now being investigated. We were told to contact you because you may be able to help receive some payment.”
  • “Haven't got an email to reset my password”
  • “Want to make sure my ad is going through. Did not receive an email to edit or review”

Staff Question:

  • “I am trying to post a ad for Skilled trade services and Punta Gorda Florida I always post with you all and I’m going through and filling out all of the information but it will not let me pay you guys. It’s very frustrating and I would like your h”
  • “Report someone offering service”
  • “Would like to post paint services”

Activation/ Cancellation Question:

  • “Cancel listing”
  • “Cancel ad”
  • “I set up a post for Ventura County for a motorcycle and I set up a posting for San Fernando Valley for a motorcycle in the San Fernando Valley went back to the Ventura Post. I want to cancel that post and transfer to San Fernando Valley, but I was al”

Employment Question:

  • “Mistake i made block a job and the persons post please help”
  • “I hit the flag by mistake and delete a job oppoand ruin the persons post..please help rtunity and”
  • “Posted job, says it's active, can't find my post when I search for it.”

Refund Question:

  • “Refund”
  • “Refund for posting”
  • “Because you stole from me and I want my money back or repost my adds I'm going to call the BBBand report Craigslist for taking people's money and not providing the services i will also contact the California attorneys General office”

Other Question:

  • “Someone is maliciously flagging my ad I'm assuming the competition”
  • “Flagged post”
  • “Seller won't respond.”

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