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Contact Craigslist Customer Service

How to Reach a Person at Craigslist

Verified Contact Information

Accounting/ Billing:

  • 1-415-399-5200 ext 8283
  • 1-415-399-5200
Send Message

Legal:

ccpa@craigslist.org
CCPA Inquiries
privacy@craigslist.org
Privacy Inquiries
legal@craigslist.org

Report Fraud:

abuse@craigslist.org
billing@craigslist.org
eraser@craigslist.org
help@craigslist.org

Craigslist Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Craigslist Phone Number
1 (415) 399-5200
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular Craigslist Email Address
eraser@craigslist.org
Craigslist Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
View full overview

How to Contact Craigslist Customer Service?

Most Popular Number:

(415) 399-5200 ext 8283
Total calls: 6 292 Issues resolved: 70 Last call: Jun 15, 2026

There is no dedicated Craigslist customer service number on the company`s contact page. If you are having trouble with Craigslist, the easiest way to get in touch with the support team is by filling out a contact form on the company website. Go to craigslist.org, scroll to the bottom, and click Help.
Then, click Contact Us and the Craigslist contact form pops up. You will have to enter your name, email address, and a brief description of the issue. When you are done, click Send Message. You should get the company’s response in your email.

Craigslist customer service isn’t provided via social media. There is a Facebook group where group members can exchange information and ask questions to each other. They may publish sales ads in the group. There are also several similar Craigslist groups on Instagram with the same purpose.

In addition to social media discussions, you can use the Craigslist help desk forum. Browse the company website, scroll down and click miscellaneous. You’ll see a list of available options, choose the help desk forum button, and submit your request.

Before filling out the Craigslist contact form, check out the company help page. It contains a lot of guidelines, help articles, and answers to the most frequently asked questions. You may find the solution you’re looking for faster.

If you’re facing issues with the merchandise you purchased on Craigslist, you may also try to get in touch with the seller before contacting customer service directly. Check if you can settle the issue and come to an agreement with the seller first. If you fail, you’ll have to seek support from the Craigslist customer care reps.

There are various ways of contacting someone on Craigslist, for instance:

1. Once you find a listing you are interested in, click on it. In most cases, you can find the seller's contact details in the "Reply" section at the top of the listing. Press "Reply" to see how to get in touch with the person. This may be an anonymous Craigslist email, a phone number, or both.
2. Some ads on Craigslist have a form you can use to send a message without leaving the site. Just enter your information and message, then click "Send."
3. If an email address is provided, you can click the email link to send a message directly from your email program.
4. If there is a phone number, use it to call or text it to ask about the listing.

In order to close your account, you will need to enter the website with your Craigslist account login. Then, delete your active postings, if any. To close your account, send a request to customer support via the Craigslist contact form or email abuse@craigslist.org with your account information.

If you see a Craigslist ad that seems inappropriate or fraudulent, take the following steps:

1. Locate the ad you want to report.
2. Click on the “Prohibited” or “Flag” options at the top-right corner of the ad.
3. Select a reason to flag the ad, like "Spam," "Misleading/Prohibited," or "Fraud." Craigslist will use this information to check the ad.
4. Once you choose the reason, Craigslist will mark the ad for review.

To access your Craigslist account, visit www.craigslist.com. Once you are on the homepage, select the "My Account" link in the top-left corner. Enter the credentials associated with the account and click on the “Log in” button. Now you can manage your postings, update your account information, and view Craigslist ads.

If you got a suspicious email or had a concerning conversation with someone on Craigslist, you can send the email or explain what happened to Craigslist’s abuse team at abuse@craigslist.org. Include important information like the Craigslist ads links or email headers.

To post Craigslist ads, you should do the following:

1. Go to the official website.
2. Select the city and region where you want to post your ad.
3. Choose a category for your post, for instance, “Jobs” or “For Sale”, “Housing” and the like as well as a subcategory to make your post more specific.
4. Fill out the posting details with a title, price, description, contact information and images.
5. Click “Continue” to preview your post and then “Publish” to make it live on Craigslist.
6. Click the link sent by Craigslist in the email to confirm and publish your post.

According to the official website, www.craigslist.com, Craigslist is owned by its founder, Craig Newmark, and its CEO, Jim Buckmaster. Craig Newmark started Craigslist in 1995 as an email list for friends in the San Francisco Bay Area. It later grew into the online classifieds site we know today.

You can email Craigslist via several emails, depending on the purpose of your inquiry: eraser@craigslist.org to get in touch with customer service, legal@craigslist.org for legal-related issues, help@craigslist.org for help desk-related questions.

Craigslist does not offer direct customer support through telephone communication. However, there are numbers related to accounting and billing to call the company: (415) 399-5200 ext 8283 and (415) 399-5200.

PissedConsumer Club

Contact Information

Craigslist Website:

Craigslist Help Center:

Corporate Office Address:

Craigslist, inc.
222 Sutter St, 9th Floor
San Francisco, California 94108
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:30 am - 4 pm Pacific

More contact details

Summary of Craigslist Customer Service Calls

31.1K TOTAL
CALLS
01:27 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craigslist?

Request for Information Question:

  • “Trying to get help with someone harassing me”
  • “I am looking for a room in *** area”
  • “Question pertaining to scams.”

Account Question:

  • “Suspect hacking on car billing. Misspelled billing questions.”
  • “Account problems”
  • “Account on hold”

Payments and Charges Question:

  • “Fraudulant seller”
  • “I tried to post my truck for sale in the inland empire one and l.a... I'm pretty sure it charged me twice but posted it in the inland empire one 2 times”
  • “Charge for ad”

Product/ Service Question:

  • “Technical issue”
  • “Complain”
  • “Ad I didn’t post fake post or prank”

Website/ Application Question:

  • “Ur site went black on me when I made my payment”
  • “Just trying to pay to put on an ad and it won’t allow me telling me to download Google Chrome. I already have Google Chrome.”
  • “I can’t turn on app I already paid$5”

Return/ Replace Question:

  • “Post id: [GOVERNMENT_ID] house for sale. This.was removed and I can’t determine why, I have reviewed this and everything looks correct. Please help!”
  • “Email has changed”
  • “Incorrect email on file”

Cards Question:

  • “Won't let me pay with my card”
  • “Cards declined”
  • “Card not accepted”

Shipping and Delivery Question:

  • “When I put location as ***, it shows ***”
  • “Want to add more locations to my account”
  • “Some one saying from my location and my phone number i have children i dont give my address to no one”

Staff Question:

  • “Im paying for your service and a guy called me and said my add isnt listed”
  • “I want to post an add for services as a Handyman”
  • “Wish to ask customer service for help to place an ad to sell”

Activation/ Cancellation Question:

  • “Deactivate account”
  • “Want to cancel add and get my refund back”
  • “Cancel”

Employment Question:

  • “Jobs for painting”
  • “A job posting details”
  • “I keep getting jobs sent to my email instead og customers to help”

Refund Question:

  • “Refund”
  • “Refund for adds taken down”
  • “Refund for posting”

Other Question:

  • “Flagging my posts harassment”
  • “Sale my car”
  • “Truck for sale I would like to buy”

Compare Craigslist Customer Service To

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eBay
stars-rating-fill
4.2 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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