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Contact Craigslist Customer Service

Craigslist Phone Numbers and Emails

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Accounting/ Billing:

  • (415) 399-5200 ext 8283
  • (415) 399-5200

Craigslist Emails:

Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
billing@craigslist.org
Is this your business?

How to Contact Craigslist Customer Service?

Most Popular Number:

(415) 399-5200 ext 8283
Total calls: 5 626 Issues resolved: 64 Last call: Jul 8, 2025
author avatar
PissedConsumer Reporter

There is no dedicated Craigslist customer service number on the company`s contact page. If you are having trouble with Craigslist, the easiest way to get in touch with the support team is by filling out a contact form on the company website. Go to craigslist.org, scroll to the bottom, and click Help.
Then, click Contact Us and the Craigslist contact form pops up. You will have to enter your name, email address, and a brief description of the issue. When you are done, click Send Message. You should get the company’s response in your email.

Craigslist customer service isn’t provided via social media. There is a Facebook group where group members can exchange information and ask questions to each other. They may publish sales ads in the group. There are also several similar Craigslist groups on Instagram with the same purpose.

In addition to social media discussions, you can use the Craigslist help desk forum. Browse the company website, scroll down and click miscellaneous. You’ll see a list of available options, choose the help desk forum button, and submit your request.

Before filling out the Craigslist contact form, check out the company help page. It contains a lot of guidelines, help articles, and answers to the most frequently asked questions. You may find the solution you’re looking for faster.

If you’re facing issues with the merchandise you purchased on Craigslist, you may also try to get in touch with the seller before contacting customer service directly. Check if you can settle the issue and come to an agreement with the seller first. If you fail, you’ll have to seek support from the Craigslist customer care reps.

There are various ways of contacting someone on Craigslist, for instance:

1. Once you find a listing you are interested in, click on it. In most cases, you can find the seller's contact details in the "Reply" section at the top of the listing. Press "Reply" to see how to get in touch with the person. This may be an anonymous Craigslist email, a phone number, or both.
2. Some ads on Craigslist have a form you can use to send a message without leaving the site. Just enter your information and message, then click "Send."
3. If an email address is provided, you can click the email link to send a message directly from your email program.
4. If there is a phone number, use it to call or text it to ask about the listing.

In order to close your account, you will need to enter the website with your Craigslist account login. Then, delete your active postings, if any. To close your account, send a request to customer support via the Craigslist contact form or email abuse@craigslist.org with your account information.

If you see a Craigslist ad that seems inappropriate or fraudulent, take the following steps:

1. Locate the ad you want to report.
2. Click on the “Prohibited” or “Flag” options at the top-right corner of the ad.
3. Select a reason to flag the ad, like "Spam," "Misleading/Prohibited," or "Fraud." Craigslist will use this information to check the ad.
4. Once you choose the reason, Craigslist will mark the ad for review.

To access your Craigslist account, visit www.craigslist.com. Once you are on the homepage, select the "My Account" link in the top-left corner. Enter the credentials associated with the account and click on the “Log in” button. Now you can manage your postings, update your account information, and view Craigslist ads.

If you got a suspicious email or had a concerning conversation with someone on Craigslist, you can send the email or explain what happened to Craigslist’s abuse team at abuse@craigslist.org. Include important information like the Craigslist ads links or email headers.

To post Craigslist ads, you should do the following:

1. Go to the official website.
2. Select the city and region where you want to post your ad.
3. Choose a category for your post, for instance, “Jobs” or “For Sale”, “Housing” and the like as well as a subcategory to make your post more specific.
4. Fill out the posting details with a title, price, description, contact information and images.
5. Click “Continue” to preview your post and then “Publish” to make it live on Craigslist.
6. Click the link sent by Craigslist in the email to confirm and publish your post.

According to the official website, www.craigslist.com, Craigslist is owned by its founder, Craig Newmark, and its CEO, Jim Buckmaster. Craig Newmark started Craigslist in 1995 as an email list for friends in the San Francisco Bay Area. It later grew into the online classifieds site we know today.

You can email Craigslist via several emails, depending on the purpose of your inquiry: abuse@craigslist.org to report scams, abuse, or inappropriate behavior on the site, legal@craigslist.org for legal-related issues, dmca@craigslist.org in case of DMCA-related issues, help@craigslist.org for help desk-related questions.

Craigslist does not offer direct customer support through telephone communication. However, there are numbers related to accounting and billing to call the company: (415) 399-5200 ext 8283 and (415) 399-5200.

Craigslist Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email
  • The best phone number to call Craigslist is 4153995200. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 19% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: email, first and last name or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Craigslist Website:

Craigslist Help Center:

Corporate Office Address:

Craigslist, inc.
222 Sutter St, 9th Floor
San Francisco, California 94108
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:30 am - 4 pm Pacific

More contact details

Craigslist Customer Service Reviews

1.4 / 5
Bad
Corbin R Afu
BWJ Travel - What a Nightmare!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Horrible experience. Craigslist should not post jobs from BWJ. 3 weeks i have been trying to resolve this.

Corbin R Afu
What a Nightmare! BWJ Travel

Everything has always been alright I guess up until this nightmare situation. BWJ is very unprofessional.

I was constantly redirected when I spoke with someone. Most of the time, I didn't receive replies to my emails.

They were rude, interrupted me, and would raise their voices in frustration like I was the problem. Just awful.

Bill L Sed
“ God was Faithful “ ( 2025 )
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I dont do Craigslist - Looking for a Special
Item in The Marketplace - I tried it -
The How do I reach Customer Service
Needs to Be On Every Site - Older Folks
Are Old School - Post it Everywhere -
Thx for Doing Better ! & Listening !

Helon Dti
My account is blocked with no explanation. I can't get anyone from Craigslist to respond or repair the problem.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Just please respond when there are questions of concerns. Apparently I'm unable to use your services until you respond to my problem.

How Good is Craigslist's Customer Service?

erica d Yzy
erica d Yzy
Feels Disappointed | Jun 21, 2025

charged my card twice and did not place my post

Read full quote
david a Skv
david a Skv
Feels Satisfied | Apr 17, 2025

Well it’s all good now. Thank you for your help!

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Chelse Pgd
Chelse Pgd
Feels Disappointed | Apr 05, 2025

It's frustrating that I can contact anybody to explain why removed my post

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Marcus C C
Marcus C C
Feels Disappointed | Apr 04, 2025

Total *** that i can't have my post stay up on Craigslist without it being removed.

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Jeane Bda
Jeane Bda
Feels Disappointed | Mar 22, 2025

I have used craigslist for many years with no problems. Then, I was flagged on an ad and I have no idea why!!
I changed my ad several times but still flagged! WHY, WHY WHY???

Read full quote
Glenn C Vbk
Glenn C Vbk
Feels Disappointed | Mar 15, 2025

Call me about my problem and we’ll talk. 314-940-****.

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Summary of Craigslist Customer Service Calls

30.2K TOTAL
CALLS
01:28 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craigslist?

Request for Information Question:

  • “How to unblock my account”
  • “My post keeps getting flagged and I'd like to know why”
  • “Question about answering ads on Craigslist”

Account Question:

  • “I have posted 5 def times and rewarded it and it keeps getting flagged and removed. I need this to stop because I’m trying to find a home for my puppies. I have not put it on anyway that violates the rules. Please help find a way to fix this.”
  • “To get an account”
  • “My posting has been hacked”

Payments and Charges Question:

  • “Payment being declined”
  • “Now I Am pissed. Wasn't when I started this long process and getting dinged for more credit card information and payment”
  • “Billing”

Product/ Service Question:

  • “Trying to post on Craigslist - keep getting an error message on price”
  • “Add not Displaying”
  • “All my work on the add is lost”

Website/ Application Question:

  • “One of the companies that's using your site is refusing to pay me for a job I have done for them the company is caddy moving I have read some reviews and this is a ongoing problem with this company”
  • “Your damn website wont let me enter what I want to sell”
  • “Have rv listings in Atlanta and Chattanooga. When I use CR app and change locations to Chattanooga I cannot see the listing.”

Cards Question:

  • “Card”
  • “Card not going thru for payment I've used several cards”
  • “Card not working”

Return/ Replace Question:

  • “Change current credit card number”
  • “Incorrect flagging”
  • “People selling mattresses for $169.00 and then saying the add should read $269.00 but they don’t change their add.BOGUS and MISLEADING add.When u question them about the price they hang up on u.”

Shipping and Delivery Question:

  • “Some one saying from my location and my phone number i have children i dont give my address to no one”
  • “Some one saying from my location”
  • “Shipping issues”

Staff Question:

  • “Customer service”
  • Ads Being harassed. Ad follows laws and terms service
  • “Cost of service render”

Activation/ Cancellation Question:

  • “Needtocanceladd”
  • “Cancel listing”
  • “Cancel ad”

Employment Question:

  • “I need a job I'm a senior please help”
  • “Wrong info in job posting”
  • “I am seeking a caregiver job in Orlando”

Refund Question:

  • “Refund”
  • “Refund for adds taken down”
  • “Refund for posting”

Other Question:

  • “Someone trying to get a rehoming fee when the puppy was giving to the person for free and was told not to try to sell the dog that I would be watching to see if the dog was reposted for a fee. And now the individual has deleted the posting”
  • “Trace a buyer”
  • “Some one is using my number in there add.”

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