Contact Craigslist Customer Service
Craigslist Phone Numbers and Emails
Accounting/ Billing:
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(415) 399-5200 ext 8283
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(415) 399-5200
Craigslist Emails:
Craigslist Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Craigslist is 4153995200. 59% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Craigslist is 4153995200. 59% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Craigslist mainly because of request for information, account, payments and charges.
1% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Craigslist is eraser@craigslist.org. 91% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Craigslist Website:
Craigslist Help Center:
Corporate Office Address:
Other Info (opening hours):
Business Hours:
Monday - Friday: 8:30 am - 4 pm Pacific
How Good is Craigslist's Customer Service?
Summary of Craigslist Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Craigslist?
Request for Information Question:
- “I need help with first time listing”
- “About ads”
- “About a posting”
Account Question:
- “Password issue”
- “Account on hold”
- “Not working to access my account and took down my add”
Payments and Charges Question:
- “Fraudulent posting I need removed”
- “Fraud”
- “Payment declined”
Product/ Service Question:
- “Trying to buy a boat and can't figure out how to get in touch with buyer no number”
- “Fake post”
- “Harassment, fake harmful account post”
Cards Question:
- “Card not working”
- “My credit card number has changed”
- “Craigslist won't accept my credit card”
Website/ Application Question:
- “Your site won't let me post”
- “The St. Louis Craigslist page seems to have disappeared. I just get an error message saying the site is not available.”
- “Posting on wrong site”
Staff Question:
- “Report someone offering service”
- “Would like to post paint services”
- “Need to speak to supervisor in customer service”
Activation/ Cancellation Question:
- “Not allowing renew on boat ad”
- “Have an emergency and need to cancel our weekend sale”
- “Cancel subscription”
Employment Question:
- “Job posting missing after refresh”
- “Want to place a driver's class a license job I need a driver for my semi truck”
- “Help placing job ad”
Shipping and Delivery Question:
- “In August 2020 I paid to purchase a skid steer loader which I never received. This was reported to the FBI Viictims of internet fraud which is now being investigated. We were told to contact you because you may be able to help receive some payment.”
- “Haven't got an email to reset my password”
- “Want to make sure my ad is going through. Did not receive an email to edit or review”
Return/ Replace Question:
- “Bought a dyson hair wrap for 148. Zelle money and is not returning or sending product”
- “I need to change my debit card number I'm trying to post truck for sale”
- “Attempt to change an rv ad from Trailer to RV.After one operator charged me $35 for NOTHING and said she could not refund, called another operator who refunded. Still not corrected and cannot find out how to.”
Refund Question:
- “Refund for posting”
- “Because you stole from me and I want my money back or repost my adds I'm going to call the BBBand report Craigslist for taking people's money and not providing the services i will also contact the California attorneys General office”
- “Refund my money”
Other Question:
- “What category should I post a mobility scooter in?”
- “Trying to figure out why my post is taken down”
- “Why do they keep flagging my post and taking it off”
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