Contact Craigslist Customer Service
How to Reach a Person at Craigslist
Verified Contact Information
Accounting/ Billing:
-
1-415-399-5200 ext 8283
-
1-415-399-5200
Legal:
ccpa@craigslist.org
CCPA Inquiries
privacy@craigslist.org
Privacy Inquiries
legal@craigslist.org
Report Fraud:
Craigslist Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Craigslist Phone Number
1 (415) 399-5200
Average Hold Time
More than 30 min
Average Calls duration
1 minute
Most Popular Craigslist Email Address
eraser@craigslist.org
Craigslist Live Agent Availability
18% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Craigslist Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Craigslist Phone Number | 1 (415) 399-5200 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 1 minute |
| Most Popular Craigslist Email Address | eraser@craigslist.org |
| Craigslist Live Agent Availability | 18% of callers successfully reach a real person |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Craigslist Customer Service Rating | 4.6 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 76% phone, 24% email |
| Common Reasons for Contact | Request for information, account, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Craigslist | First and last name, email or phone number |
Contact Information
Craigslist Website:
Craigslist Help Center:
Corporate Office Address:
Craigslist, inc.
222 Sutter St, 9th Floor
San Francisco,
California
94108
United States
Other Info (opening hours):
Business Hours:
Monday - Friday: 8:30 am - 4 pm Pacific
Summary of Craigslist Customer Service Calls
31.1K
TOTAL
CALLS
CALLS
01:27
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Craigslist?
Request for Information Question:
- “Trying to get help with someone harassing me”
- “I am looking for a room in *** area”
- “Question pertaining to scams.”
Account Question:
- “Suspect hacking on car billing. Misspelled billing questions.”
- “Account problems”
- “Account on hold”
Payments and Charges Question:
- “Fraudulant seller”
- “I tried to post my truck for sale in the inland empire one and l.a... I'm pretty sure it charged me twice but posted it in the inland empire one 2 times”
- “Charge for ad”
Product/ Service Question:
- “Technical issue”
- “Complain”
- “Ad I didn’t post fake post or prank”
Website/ Application Question:
- “Ur site went black on me when I made my payment”
- “Just trying to pay to put on an ad and it won’t allow me telling me to download Google Chrome. I already have Google Chrome.”
- “I can’t turn on app I already paid$5”
Return/ Replace Question:
- “Post id: [GOVERNMENT_ID] house for sale. This.was removed and I can’t determine why, I have reviewed this and everything looks correct. Please help!”
- “Email has changed”
- “Incorrect email on file”
Cards Question:
- “Won't let me pay with my card”
- “Cards declined”
- “Card not accepted”
Shipping and Delivery Question:
- “When I put location as ***, it shows ***”
- “Want to add more locations to my account”
- “Some one saying from my location and my phone number i have children i dont give my address to no one”
Staff Question:
- “Im paying for your service and a guy called me and said my add isnt listed”
- “I want to post an add for services as a Handyman”
- “Wish to ask customer service for help to place an ad to sell”
Activation/ Cancellation Question:
- “Deactivate account”
- “Want to cancel add and get my refund back”
- “Cancel”
Employment Question:
- “Jobs for painting”
- “A job posting details”
- “I keep getting jobs sent to my email instead og customers to help”
Refund Question:
- “Refund”
- “Refund for adds taken down”
- “Refund for posting”
Other Question:
- “Flagging my posts harassment”
- “Sale my car”
- “Truck for sale I would like to buy”
Compare Craigslist Customer Service To
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