Contact Craigslist Customer Service
Craigslist Phone Numbers and Emails
Accounting/ Billing:
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(415) 399-5200 ext 8283
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(415) 399-5200
Craigslist Emails:
Craigslist Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Craigslist is 4153995200. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 19% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Craigslist is 4153995200. 57% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 19% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Craigslist mainly because of request for information, account, payments and charges.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Craigslist is eraser@craigslist.org. 91% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Craigslist Website:
Craigslist Help Center:
Corporate Office Address:
Other Info (opening hours):
Business Hours:
Monday - Friday: 8:30 am - 4 pm Pacific
How Good is Craigslist's Customer Service?
Summary of Craigslist Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Craigslist?
Request for Information Question:
- “Cannot find posting with specific information”
- “Cant get confirmation for new email change”
- “Need HELP!!! Please call me”
Account Question:
- “There was a rental posted for my condo for rent on craiglist with one of my phone numbers asking for 3 months rent in advance and showings for this weekend. My phone has been blowing up. I never posted anything and have no account on craiglist.”
- “They deleted all my publications and now they say that I cannot post because the publication is blocked, but to pay if I can, it is more convenient than just paying. I was just selling something, they can't possibly eliminate everything. I had been p”
- “Blocked listing”
Payments and Charges Question:
- “Removal of post and being billed”
- “Someone flagged my paid add”
- “My credit card”
Product/ Service Question:
- “Fake dangerous add”
- “I need 3 armed guards to work full time”
- “Vulgar customers that really interested in my products being offered and just wanted to waste my time”
Cards Question:
- “Credit card information”
- “My card was charged twice for one payment”
- “Need to change credit card info so I can post an ad”
Website/ Application Question:
- “Can’t reply to emails on your site”
- “Messed up site”
- “I am getting kicked off after making a post and my post is no different than a lot of others on the site who continue to stay and get by with it I am complaining I want to know why I'm getting flagged”
Return/ Replace Question:
- “Return policy”
- “Return”
- “Changing email from old to new and transferring postings”
Shipping and Delivery Question:
- “In August 2020 I paid to purchase a skid steer loader which I never received. This was reported to the FBI Viictims of internet fraud which is now being investigated. We were told to contact you because you may be able to help receive some payment.”
- “Haven't got an email to reset my password”
- “Want to make sure my ad is going through. Did not receive an email to edit or review”
Staff Question:
- “I am trying to post a ad for Skilled trade services and Punta Gorda Florida I always post with you all and I’m going through and filling out all of the information but it will not let me pay you guys. It’s very frustrating and I would like your h”
- “Report someone offering service”
- “Would like to post paint services”
Activation/ Cancellation Question:
- “Cancel listing”
- “Cancel ad”
- “I set up a post for Ventura County for a motorcycle and I set up a posting for San Fernando Valley for a motorcycle in the San Fernando Valley went back to the Ventura Post. I want to cancel that post and transfer to San Fernando Valley, but I was al”
Employment Question:
- “Mistake i made block a job and the persons post please help”
- “I hit the flag by mistake and delete a job oppoand ruin the persons post..please help rtunity and”
- “Posted job, says it's active, can't find my post when I search for it.”
Refund Question:
- “Refund”
- “Refund for posting”
- “Because you stole from me and I want my money back or repost my adds I'm going to call the BBBand report Craigslist for taking people's money and not providing the services i will also contact the California attorneys General office”
Other Question:
- “Someone is maliciously flagging my ad I'm assuming the competition”
- “Flagged post”
- “Seller won't respond.”
Compare Craigslist Customer Service To
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