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Contact Craigslist Customer Service

Craigslist Phone Numbers and Emails

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Accounting/ Billing:

  • (415) 399-5200 ext 8283
  • (415) 399-5200

Craigslist Emails:

Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
billing@craigslist.org
Is this your business?

How to Contact Craigslist Customer Service?

Most Popular Number:

(415) 399-5200 ext 8283
Total calls: 4 149 Issues resolved: 47 Last call: Oct 12, 2024
author avatar
PissedConsumer Reporter

There is no dedicated Craigslist customer service number on the company`s contact page. If you are having trouble with Craigslist, the easiest way to get in touch with the support team is by filling out a contact form on the company website. Go to craigslist.org, scroll to the bottom, and click Help.
Then, click Contact Us and the Craigslist contact form pops up. You will have to enter your name, email address, and a brief description of the issue. When you are done, click Send Message. You should get the company’s response in your email.

Craigslist customer service isn’t provided via social media. There is a Facebook group where group members can exchange information and ask questions to each other. They may publish sales ads in the group. There are also several similar Craigslist groups on Instagram with the same purpose.

In addition to social media discussions, you can use the Craigslist help desk forum. Browse the company website, scroll down and click miscellaneous. You’ll see a list of available options, choose the help desk forum button, and submit your request.

Before filling out the Craigslist contact form, check out the company help page. It contains a lot of guidelines, help articles, and answers to the most frequently asked questions. You may find the solution you’re looking for faster.

If you’re facing issues with the merchandise you purchased on Craigslist, you may also try to get in touch with the seller before contacting customer service directly. Check if you can settle the issue and come to an agreement with the seller first. If you fail, you’ll have to seek support from the Craigslist customer care reps.

There are various ways of contacting someone on Craigslist, for instance:

1. Once you find a listing you are interested in, click on it. In most cases, you can find the seller's contact details in the "Reply" section at the top of the listing. Press "Reply" to see how to get in touch with the person. This may be an anonymous Craigslist email, a phone number, or both.
2. Some ads on Craigslist have a form you can use to send a message without leaving the site. Just enter your information and message, then click "Send."
3. If an email address is provided, you can click the email link to send a message directly from your email program.
4. If there is a phone number, use it to call or text it to ask about the listing.

In order to close your account, you will need to enter the website with your Craigslist account login. Then, delete your active postings, if any. To close your account, send a request to customer support via the Craigslist contact form or email abuse@craigslist.org with your account information.

If you see a Craigslist ad that seems inappropriate or fraudulent, take the following steps:

1. Locate the ad you want to report.
2. Click on the “Prohibited” or “Flag” options at the top-right corner of the ad.
3. Select a reason to flag the ad, like "Spam," "Misleading/Prohibited," or "Fraud." Craigslist will use this information to check the ad.
4. Once you choose the reason, Craigslist will mark the ad for review.

To access your Craigslist account, visit www.craigslist.com. Once you are on the homepage, select the "My Account" link in the top-left corner. Enter the credentials associated with the account and click on the “Log in” button. Now you can manage your postings, update your account information, and view Craigslist ads.

If you got a suspicious email or had a concerning conversation with someone on Craigslist, you can send the email or explain what happened to Craigslist’s abuse team at abuse@craigslist.org. Include important information like the Craigslist ads links or email headers.

To post Craigslist ads, you should do the following:

1. Go to the official website.
2. Select the city and region where you want to post your ad.
3. Choose a category for your post, for instance, “Jobs” or “For Sale”, “Housing” and the like as well as a subcategory to make your post more specific.
4. Fill out the posting details with a title, price, description, contact information and images.
5. Click “Continue” to preview your post and then “Publish” to make it live on Craigslist.
6. Click the link sent by Craigslist in the email to confirm and publish your post.

According to the official website, www.craigslist.com, Craigslist is owned by its founder, Craig Newmark, and its CEO, Jim Buckmaster. Craig Newmark started Craigslist in 1995 as an email list for friends in the San Francisco Bay Area. It later grew into the online classifieds site we know today.

You can email Craigslist via several emails, depending on the purpose of your inquiry: abuse@craigslist.org to report scams, abuse, or inappropriate behavior on the site, legal@craigslist.org for legal-related issues, dmca@craigslist.org in case of DMCA-related issues, help@craigslist.org for help desk-related questions.

Craigslist does not offer direct customer support through telephone communication. However, there are numbers related to accounting and billing to call the company: (415) 399-5200 ext 8283 and (415) 399-5200.

Craigslist Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call Craigslist is 4153995200. 59% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Craigslist Website:

Craigslist Help Center:

Corporate Office Address:

Craigslist, inc.
222 Sutter St, 9th Floor
San Francisco, California 94108
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:30 am - 4 pm Pacific

More contact details

Craigslist Customer Service Reviews

1.4 / 5
Bad
David W Fbq
Questions about paying for a dealer accout.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Horrible experience. No Call No Contact.

Auto flagging contributes to monopoly of markets.

If you are legit but marked, you have NO chance to get heard or a resolution or right yourself in the minds of Craigslist. Their failure to Communicate opens the door for real Scams.

Read full review
Guest-6096217
My ad has been flagged and removed, TWICE

I cannot get an answer about my post for a sublet apartment in Honolulu, HI...and why it kerps getting flagged for removal. If I do not talk eith

Read full review
Guest-6071268
Urgent
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Very bad customer service. They are ghost..
They are like robot and there is no live agent to talk.

No reply to the emails as well. Not recommend

Read full review
Cody B Pfd
I was charged to repost My ad and it never got posted and I've never heard back from Craigslist
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Bad experience with Craigslist! I was charged for my ad to be posted and it was never posted. I tried to reach out to Craigslist and never got a response!

Read full review

How Good is Craigslist's Customer Service?

Corbett Jvr
Corbett Jvr
Feels Disappointed | Oct 09, 2024

Nothing got resolved no one called me there is no number to call anyone it was a joke I’m very mad

Read full quote
Tiyanna Gjy
Tiyanna Gjy
Feels Disappointed | Oct 09, 2024

No one has addressed the issues. I have left messages everywhere And not one Person has got back to me. No contact at all. And this is day three of me trying to get ahold of someone. One customer care phone, wanted money to talk to someone

Read full quote
Katelyn H Sus
Katelyn H Sus
Feels Disappointed | Oct 08, 2024

Garbage company with garbage employees also let's not even start on the fact that their tech support or their service line is fake you'll never in a million years actually get a hold of someone.

Read full quote
Erastus Snv
Erastus Snv
Feels Disappointed | Oct 08, 2024

I never got call back from craigslist. I answered his address for room mate. Turned out he was a *** even when i ignored his replies. He sent very *** disgusting texts. He should be reported and not allowed on any site. Craigslist did nothing!

Read full quote
Thomas D Ewm
Thomas D Ewm
Feels Neutral | Oct 07, 2024

Problem was due to error. Musing a outdated email/user; instead of the current one. I wish that they do not cancel my current ad. I think they are confused as I was. It seems they are going to cancel my post, and refund my 5.00 Good Grief

Read full quote
Victoria E Ouz
Victoria E Ouz
Feels Disappointed | Oct 07, 2024

I have been trying get in touch and no one will call or anything

Read full quote

Summary of Craigslist Customer Service Calls

28.5K TOTAL
CALLS
01:29 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craigslist?

Request for Information Question:

  • “I need help with first time listing”
  • “About ads”
  • “About a posting”

Account Question:

  • “Password issue”
  • “Account on hold”
  • “Not working to access my account and took down my add”

Payments and Charges Question:

  • “Fraudulent posting I need removed”
  • “Fraud”
  • “Payment declined”

Product/ Service Question:

  • “Trying to buy a boat and can't figure out how to get in touch with buyer no number”
  • “Fake post”
  • “Harassment, fake harmful account post”

Cards Question:

  • “Card not working”
  • “My credit card number has changed”
  • “Craigslist won't accept my credit card”

Website/ Application Question:

  • “Your site won't let me post”
  • “The St. Louis Craigslist page seems to have disappeared. I just get an error message saying the site is not available.”
  • “Posting on wrong site”

Staff Question:

  • “Report someone offering service”
  • “Would like to post paint services”
  • “Need to speak to supervisor in customer service”

Activation/ Cancellation Question:

  • “Not allowing renew on boat ad”
  • “Have an emergency and need to cancel our weekend sale”
  • “Cancel subscription”

Employment Question:

  • “Job posting missing after refresh”
  • “Want to place a driver's class a license job I need a driver for my semi truck”
  • “Help placing job ad”

Shipping and Delivery Question:

  • “In August 2020 I paid to purchase a skid steer loader which I never received. This was reported to the FBI Viictims of internet fraud which is now being investigated. We were told to contact you because you may be able to help receive some payment.”
  • “Haven't got an email to reset my password”
  • “Want to make sure my ad is going through. Did not receive an email to edit or review”

Return/ Replace Question:

  • “Bought a dyson hair wrap for 148. Zelle money and is not returning or sending product”
  • “I need to change my debit card number I'm trying to post truck for sale”
  • “Attempt to change an rv ad from Trailer to RV.After one operator charged me $35 for NOTHING and said she could not refund, called another operator who refunded. Still not corrected and cannot find out how to.”

Refund Question:

  • “Refund for posting”
  • “Because you stole from me and I want my money back or repost my adds I'm going to call the BBBand report Craigslist for taking people's money and not providing the services i will also contact the California attorneys General office”
  • “Refund my money”

Other Question:

  • “What category should I post a mobility scooter in?”
  • “Trying to figure out why my post is taken down”
  • “Why do they keep flagging my post and taking it off”

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