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Contact Craigslist Customer Service

Craigslist Phone Numbers and Emails

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Accounting/ Billing:

  • (415) 399-5200 ext 8283
  • (415) 399-5200

Craigslist Emails:

Customer Service
Legal
CCPA Inquiries, Privacy Inquiries
billing@craigslist.org
Is this your business?

How to Contact Craigslist Customer Service?

Most Popular Number:

(415) 399-5200 ext 8283
Total calls: 4 904 Issues resolved: 56 Last call: Feb 15, 2025
author avatar
PissedConsumer Reporter

There is no dedicated Craigslist customer service number on the company`s contact page. If you are having trouble with Craigslist, the easiest way to get in touch with the support team is by filling out a contact form on the company website. Go to craigslist.org, scroll to the bottom, and click Help.
Then, click Contact Us and the Craigslist contact form pops up. You will have to enter your name, email address, and a brief description of the issue. When you are done, click Send Message. You should get the company’s response in your email.

Craigslist customer service isn’t provided via social media. There is a Facebook group where group members can exchange information and ask questions to each other. They may publish sales ads in the group. There are also several similar Craigslist groups on Instagram with the same purpose.

In addition to social media discussions, you can use the Craigslist help desk forum. Browse the company website, scroll down and click miscellaneous. You’ll see a list of available options, choose the help desk forum button, and submit your request.

Before filling out the Craigslist contact form, check out the company help page. It contains a lot of guidelines, help articles, and answers to the most frequently asked questions. You may find the solution you’re looking for faster.

If you’re facing issues with the merchandise you purchased on Craigslist, you may also try to get in touch with the seller before contacting customer service directly. Check if you can settle the issue and come to an agreement with the seller first. If you fail, you’ll have to seek support from the Craigslist customer care reps.

There are various ways of contacting someone on Craigslist, for instance:

1. Once you find a listing you are interested in, click on it. In most cases, you can find the seller's contact details in the "Reply" section at the top of the listing. Press "Reply" to see how to get in touch with the person. This may be an anonymous Craigslist email, a phone number, or both.
2. Some ads on Craigslist have a form you can use to send a message without leaving the site. Just enter your information and message, then click "Send."
3. If an email address is provided, you can click the email link to send a message directly from your email program.
4. If there is a phone number, use it to call or text it to ask about the listing.

In order to close your account, you will need to enter the website with your Craigslist account login. Then, delete your active postings, if any. To close your account, send a request to customer support via the Craigslist contact form or email abuse@craigslist.org with your account information.

If you see a Craigslist ad that seems inappropriate or fraudulent, take the following steps:

1. Locate the ad you want to report.
2. Click on the “Prohibited” or “Flag” options at the top-right corner of the ad.
3. Select a reason to flag the ad, like "Spam," "Misleading/Prohibited," or "Fraud." Craigslist will use this information to check the ad.
4. Once you choose the reason, Craigslist will mark the ad for review.

To access your Craigslist account, visit www.craigslist.com. Once you are on the homepage, select the "My Account" link in the top-left corner. Enter the credentials associated with the account and click on the “Log in” button. Now you can manage your postings, update your account information, and view Craigslist ads.

If you got a suspicious email or had a concerning conversation with someone on Craigslist, you can send the email or explain what happened to Craigslist’s abuse team at abuse@craigslist.org. Include important information like the Craigslist ads links or email headers.

To post Craigslist ads, you should do the following:

1. Go to the official website.
2. Select the city and region where you want to post your ad.
3. Choose a category for your post, for instance, “Jobs” or “For Sale”, “Housing” and the like as well as a subcategory to make your post more specific.
4. Fill out the posting details with a title, price, description, contact information and images.
5. Click “Continue” to preview your post and then “Publish” to make it live on Craigslist.
6. Click the link sent by Craigslist in the email to confirm and publish your post.

According to the official website, www.craigslist.com, Craigslist is owned by its founder, Craig Newmark, and its CEO, Jim Buckmaster. Craig Newmark started Craigslist in 1995 as an email list for friends in the San Francisco Bay Area. It later grew into the online classifieds site we know today.

You can email Craigslist via several emails, depending on the purpose of your inquiry: abuse@craigslist.org to report scams, abuse, or inappropriate behavior on the site, legal@craigslist.org for legal-related issues, dmca@craigslist.org in case of DMCA-related issues, help@craigslist.org for help desk-related questions.

Craigslist does not offer direct customer support through telephone communication. However, there are numbers related to accounting and billing to call the company: (415) 399-5200 ext 8283 and (415) 399-5200.

Craigslist Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Craigslist Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email
  • The best phone number to call Craigslist is 4153995200. 55% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Craigslist may ask you for the following information to identify you as a customer: email, first and last name or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Craigslist Website:

Craigslist Help Center:

Corporate Office Address:

Craigslist, inc.
222 Sutter St, 9th Floor
San Francisco, California 94108
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:30 am - 4 pm Pacific

More contact details

Craigslist Customer Service Reviews

1.4 / 5
Bad
Canary Qlq
My ad keeps getting deleted I'm following all the rules
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

You can't rate their customer service because they have none. I have posted an ad four times this morning following all of their rules and it keeps getting deleted.

Have no way of finding out why. Cannot talk to a person.

No virtual help. The rules of contacting are not helpful.

Read full review
Rozetta Dau
No Response

It's sad how no one wants to answer phone calls or emails. The importance of good customer service has gone out the back window.

No body has the decentcy to follow up with people who reach out. They just continue to flag and remove your posting on Craigslist without any explanation at all. When you read their guidelines, it's very vague with could be this or that kinda thing. But no real clarification as to what you need to do to get it approved.

Will I have anything good to say about Craigslist? Absolutely NOT.

Read full review
Janayah Amv
Problem listing Commercial Buildings
stars-rating stars-rating stars-rating stars-rating stars-rating
3.0

No one ever got back to me, after trying to post my add under office warehouse 8 or 9 times I gave up. I got no help to resolve the problem, they said my card was no good.

I called my Cr. card company, they told me they saw where I tried 7 times, they also said they approved each one. The Cr. card company said it was a problem on Craigslist not with me or Cr.

card company. Plus, you gave me a number to call, it was a scam and my Cr card was hacked by them. I had to get a new car number, they charger my card for $55.00 on behalf of Craigslist.
By the way we tried another Cr. card and that would not go through.

Both Cr card companies said there was nothing wrong with our cards.

Plus, the person I talked to said they would call me back to figure out the problem, they even took my number, no one ever called me back. End of story, the company had me delete the Craigslist account that we used for years to list the office buildings.

Read full review
Jezebel Ktb
I did not see my add on the share or room for rent

Number one you just can't the customer service at all.. number two you text the issue and no one text you back..

terrible service..

Craigslist provide the phone number for customer service... when you call service line they want you contact by email..what do any good if you can't talk to someone on the phone..

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How Good is Craigslist's Customer Service?

Tomy Sgq
Tomy Sgq
Feels Disappointed | Jan 19, 2025

Terrible, MY LISTING WAS FLAGGED AND REMOVED FOR NO REASON --------POSSIBLY BY A SCAMER AND NO ONE FROM CRAIGSLIST HAS REOPENED MY ACCOUNT

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Averee Goo
Averee Goo
Feels Disappointed | Dec 28, 2024

Very bad

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Clint W Cxt
Clint W Cxt
Feels Satisfied | Nov 19, 2024

No one actually contacted me after I sent in the issue. But I am very pleased to say that I have had successful post since I contacted pissed consumer.

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Arlethia Erd
Arlethia Erd
Feels Disappointed | Nov 17, 2024

Could not get help with my problem, I am using Facebook market place ,your lose.

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Wiley Lls
Wiley Lls
Feels Disappointed | Nov 13, 2024

When I try to post an ad it says phone verification is required before proceeding so I put in my number and it says"That phone number is already associated with an account.
To prevent abuse, a phone number may only be assigned to a new account once every 90 days."

Read full quote
Adarsh Cvt
Adarsh Cvt
Feels Disappointed | Nov 09, 2024

Want a simple post. Can't, says, " browser only" absolutely ridiculous!

Read full quote

Summary of Craigslist Customer Service Calls

29.4K TOTAL
CALLS
01:29 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Craigslist?

Request for Information Question:

  • “Posting questions”
  • “Unable to contact seller of gas stove even though I've emailed several times. Please respond at the above email. Thank you Bruce Raymond Tucson Arizona”
  • “Not receiving a verification email!”

Account Question:

  • “I just spent 3 hours developing an ad for craigslist.And when I went back to published it because I had to stop and build an account with craigslist.I went back and the whole page was gone”
  • “Flagging my account”
  • “Blocked account”

Payments and Charges Question:

  • “Fraud on my account”
  • “Dispute”
  • “Fraud”

Product/ Service Question:

  • “Problem with post”
  • “Cannot access acount”
  • “Technical issues”

Website/ Application Question:

  • “I seen a book shelf from this website I need to purchase.”
  • “The site won’t let me post my car”
  • “My apartment listing is missing from your site”

Cards Question:

  • “Can't add my card”
  • I am trying to pay for two ads and it keeps rejecting my card and my credit card company says they see where I am trying to pay for it and they are certifying it but it’s the website that’s not letting me do it
  • “Card not working to post a add”

Return/ Replace Question:

  • “Change bank account”
  • “They Keep Flagging my Room Mate Add - I've Tried to Change It 4 Times - Can't Understand why This Is Happening”
  • “Change account to new email address”

Shipping and Delivery Question:

  • “For Safety purposes, I prefer to delete my street address, but keep my Town's location. I want to meet in a public place. If that is not possible, I will delete the ad. Your help is greatly appreciated.”
  • “In August 2020 I paid to purchase a skid steer loader which I never received. This was reported to the FBI Viictims of internet fraud which is now being investigated. We were told to contact you because you may be able to help receive some payment.”
  • “Haven't got an email to reset my password”

Staff Question:

  • “Cost of service render”
  • “Customer service”
  • “I have issues with navigating to customer service chat website that was promised when I put up my ad. And no other means to talk to customer service unless with a paid ad.”

Activation/ Cancellation Question:

  • “Cancel listing”
  • “Cancel ad”
  • “I set up a post for Ventura County for a motorcycle and I set up a posting for San Fernando Valley for a motorcycle in the San Fernando Valley went back to the Ventura Post. I want to cancel that post and transfer to San Fernando Valley, but I was al”

Employment Question:

  • “Would like to post advertisement for employment”
  • “I would like to place an employment wanted ad.”
  • “Not sure why my job post didn’t post but it’s time sensitive”

Refund Question:

  • “Refund”
  • “Refund for posting”
  • “Because you stole from me and I want my money back or repost my adds I'm going to call the BBBand report Craigslist for taking people's money and not providing the services i will also contact the California attorneys General office”

Other Question:

  • “Can’t see views or replies”
  • “Someone is constantly flagging and removing my post for rental of the studio apartment”
  • “My ad keeps getting deleted I'm following all the rules”

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