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Craigslist

Craigslist

www.craigslist.org
What is your customer experience with Craigslist?

Craigslist Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Craigslist has 1.8 star rating based on 2172 customer reviews. Consumers are mostly dissatisfied.

  • 11% of users would likely recommend Craigslist to a friend or colleague.

  • Rating Distribution
  • Pros: No help, Free, Dont know till they respond to a request for a listing.
    Cons: No human for customer service, Inability to reach customer service, No human contact to help with tech support.

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Media from reviews

Somebody stole my dog they’re using craigslist as their forum to sell my dog every time I...
Craigslist - Constantly remove my adsCraigslist - I need why every time I post something they removed itCraigslist - I need why every time I post something they removed it - Image 2Craigslist - I need why every time I post something they removed it - Image 3Craigslist - I need why every time I post something they removed it - Image 4Craigslist - Flag - removed ad
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What Users Say About Craigslist?

40%

of Users recommend avoiding Craigslist or finding alternatives (e.g., Facebook Marketplace).

Use Facebook marketplace.

Find another platform.

25%

of Users warn about scams and fraudulent activity.

Don't trust Craigslist! Or whoever is flagging my posts!

Don't purchase anything on craigslist. Scam site.

20%

of Users highlight frustration with customer service and account issues.

Worst customer service ever, you absolutely can’t call them.

I have sent so many messages asking for help but it seems no one cares!

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Show reviews that mention
post phone people account number reason posts ads getting flagged email
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Anonymous
map-marker Miami, Florida

Flagging my ad

Please stop flagging my ad for no reason I placed my ad today 5 times and you keep removing it

Please stop

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User's recommendation: Live and let live

Angela N Ugg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flag - removed ad

Craigslist - Flag - removed ad
Craigslist - Flag - removed ad - Image 2
Craigslist - Flag - removed ad - Image 3
Contains 1 confidential file for company representatives

My name is Angela Nikolaou. I have had an ad for a year now and I work decently because I am a professional.

I do my job correctly and suddenly, my ad was deleted and flagged.

Please, I need your help very much. Please, extend your assistance.

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Preferred solution: I want to know why my add removed and flag, and I want to fix this problem

Anonymous
map-marker Montreal, Quebec

Constantly remove my ads

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Craigslist - Constantly remove my ads

I sm license massage therapist, put my ad on service, I am urologist ,relaxation massage therapy techniques. License.

Give receipt for insurance. Bit when I put my ad somebody always block me,remove. I am in Montreal Canada quebec.

Put my ads massage service .same time I see gay guys openly put ads,other people offer sex service nin car,no problem, them there. And I sm certified massage therapist, i sm not there.

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User's recommendation: Bad site

Michael C Uyt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

Craigslist - Fraud
Contains 1 confidential file for company representatives

I was scammed out of money due to a fake posting. I sent a deposit via Zelle and have received no response since.

They kept asking for more money. They asked me to call my bank or send Apple Pay to deliver my product.

View full review
Loss:
$300
Pros:
  • Lots of choices
Cons:
  • Lots of scams

User's recommendation: Not real scam stay away

Ada I Zfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need why every time I post something they removed it

Craigslist - I need why every time I post something they removed it
Craigslist - I need why every time I post something they removed it - Image 2
Craigslist - I need why every time I post something they removed it - Image 3
Craigslist - I need why every time I post something they removed it - Image 4

I posted some items but they have been removed. Why is something that I'm doing wrong? Please, I need to post my sales.

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Preferred solution: Posting my items and please don’t removed

User's recommendation: Please I need to know why they removed my podt

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mountain View, California

Theft… someone’s selling our stuff!

Craigslist - Theft… someone’s selling our stuff!
Craigslist - Theft… someone’s selling our stuff! - Image 2
Craigslist - Theft… someone’s selling our stuff! - Image 3
Contains 1 confidential file for company representatives

Our shop was broken into last night and someone stole our rotorbrush duct cleaning machine. Its being sold now on Craigslist. Can I try to see if any of our other tools are being sold from the same person so we can track them down?

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User's recommendation: To Craigslist… post a number so people can talk to you!

Shirley B Ten

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No ability to resolve concern with a free ad with website or promised chat website or by calling

Craigslist - No ability to resolve concern with a free ad with website or promised chat...
Craigslist - No ability to resolve concern with a free ad with website or... - Image 2

I have issues with navigating to the customer service chat website that was promised when I posted my ad. There are no other means to talk to customer service unless I have a paid ad.

View full review
Pros:
  • Easy to place ad and shop
Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Good luck finding answers to concerns navigating potential replies to you ad via promised interactive chat website

Resolved
na J Qav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Paid pisting issue

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Updated by user Feb 23, 2025

Got my question answered.

Original review Feb 18, 2025

Online, it says I only have to pay once for posting in multiple areas, but it's asking me for another $5 when I try to add a new location. Bummer.

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Preferred solution: My posts for another location on the same item to be free.

Harmonie Bjk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Scammer

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Craigslist - Scammer
Craigslist - Scammer - Image 2

This guy just posted and did a presentation and paid no one. This was about a week ago and he just posted again.

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User's recommendation: Report

Anonymous
map-marker South Gate, California

Flagged

Ive tried posting available puppies to rehome but my post keep getting flagged. My post are like others posted on craigslist and I cant seem to keep mines up.

I dont understand why they flag me.

Can you explain what Im doing wrong and how to obtain a healthy post. Looking forward for response, thank you

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Antiono Gsr
map-marker Milwaukee, Wisconsin

Individual didn’t complete work.

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Dissatisfaction with work performed by one of your listed agents Ryans Home Services (414) 262-****. His business card states that he is, General Contractor,Handyman, and that he is bonded and insured. He hasnt finished the work.

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User's recommendation: Don’t hire this individual.

Jayliah Zdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chilhowie, Virginia

No Help When Needed!

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I've been posting on Craigslist for several years, and all went well then. I was happy, and had good results, but a few days ago when I tried to post, it said that I needed to supply my phone number, but when I did, it wasn't accepted, and there was nothing I could do, and I was unable to post!

I felt helpless and very upset that I couldn't talk to a customer service person to straighten out that mess.

Craigslist needs to do better than that. It really makes the company look bad for not caring about those that use their website.

I was planning to put some of my books and artwork on there to sell, but since I'm not able to post now, I'll have to go elsewhere.

If and when Craigslist cleans up its act, I'll be back.

Becky

View full review
1 comment
Guest

At the bottom of the home page are five links, left to right. You want “about”.

Then on that page, you want “contact form” to send them an email. BTW, they do require a valid phone. They will text that phone a code for you to enter.

So cell phone with text required, no VOIP or location blocking software. If your number has been previously blocked by them, invalid will come up.

Katelyn H Sus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Targeting my posts for removal for NO REASON!!!!

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Craigslist - Targeting my posts for removal for NO REASON!!!!
Craigslist - Targeting my posts for removal for NO REASON!!!! - Image 2

I see puppies on Craigslist all the time yet when I try to post my pups that happened due to an accidental pregnancy from my dog getting pregnant from a stray I can't I had them posted for 10 to 15 days before having to tell someone they couldn't have one of the puppies as they were not going to be a good fit however the same exact day all of my posts magically started being flagged for removal. I have emailed Craigslist and they have done nothing to help me it's ridiculous how one childish person can ruin these pups chances of getting a home and it's even more ridiculous that Craigslist doesn't see what's happening and stop it to be frank I can currently see puppies posted for sale right now for $600 twice the price of what I am asking for the one puppy we have left who seems like he won't be getting a home now because Craigslist is harassing my posts and removing them for literally no reason I'm not a breeder I'm not breaking any rules I'm just trying to give this poor baby a good home.

SHAME ON YOU CRAIGSLIST!!! YOU SHOULD BE DOING YOUR DUE DILIGENCE LOOKING INTO THESE FALSE FLAGS!!! The fact that I have used Craigslist for years but the one time I actually try to use it for selling instead of buying I'm not allowed to that seems fair.

Do yourself a favor and find a different app because Craigslist is garbage their tech support even more garbage which makes me think the people who work for Craigslist are incompetent and lack many brain cells. Pictures will be proof my post has been removed even after having to make a new Craigslist account to try again not even up 10 minutes before it got flagged ridiculous yet the second picture is of puppies for sale for $600 they've been up for over a week and they seem to have no problem keeping their ad up!

View full review
Loss:
$100
Cons:
  • Does not have a proper flagging system as it removes perfectly fine posts
  • This company does not offer any actual availability to get a hold of someone when you have a problem
  • Absent tech support who absolutely does nothing

Preferred solution: I have now lost around $100 in care costs over this pup not getting a home due to them removing my post! I want an apology and my post to be put back up and fixed as there's nothing wrong with it!

User's recommendation: Find a different app that has actual customer service because Craigslist is garbage and will do nothing to help you lazy people and lazy company!

Brandyn H Xra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Concern About My Posts Being Removed

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Craigslist - Concern About My Posts Being Removed
Craigslist - Concern About My Posts Being Removed - Image 2

Dear Craigslist Support Team,

I hope this message finds you well. I am writing to express my concern regarding the repeated removal of my posts, which I believe are fully compliant with your community guidelines.

My posts primarily focus on seeking job opportunities or offering assistance to others, and I ensure that all content aligns with your rules and standards. Despite this, they have been flagged and taken down without any clear explanation.

I would greatly appreciate it if you could review my account and provide clarity on why these posts are being removed. If there are any adjustments needed to make them more compliant, I am more than willing to make the necessary changes.

Thank you for your time and support. I look forward to your response and guidance on how to resolve this matter.

View full review

Preferred solution: Apology

Kimmie T Jta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I had issue to login

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Original review updated Mar 11, 2025

I tried to paid with my Visa debit card, it said errors, I tried another card, it still said same thing, I left couple message to Craigslist, no one respond to my inquiry, I called them n left voicemail to them, no one respond to me, the customer service in craigslist is terrible, no one cares to respond to the customer like me, I was so disappointed n not happy with the customer, they should do better job by respond to customer inquiry

View full review
Pros:
  • Refuse the fee
Cons:
  • No response to customer inquiry

Preferred solution: Respond to customer message

User's recommendation: They need to work on customer service by respond to the message or voicemail

Katelyn H Sus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redgranite, Wisconsin

Keeps removing my post for NO REASON!!!

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Craigslist - Keeps removing my post for NO REASON!!!
Craigslist - Keeps removing my post for NO REASON!!! - Image 2

I've had my puppies posted and it was all going great until I declined one person as they were definitely not going to be a good fit for a puppy. Ever since telling her no every single one of my posts have been flagged for removal I'm not a breeder this was not a litter that happened on purpose my dog was impregnated by a stray nevertheless these puppies need a good home I'm down to one left and now thanks to someone being crazy and stalking my posts or reporting me in general I honestly don't know at this point all I know is ever since I told her she couldn't have a puppy every single one of my posts keeps getting removed I post it in less than 10 minutes later it's removed I've been using Craigslist for years but I guess today will be the last day I ever use it will be deleting my account.

Craigslist you are garbage and you need to do better why even have a service email if you're not going to use it and help your customers when they need it. I emailed them and yet to get a reply yet they definitely have plenty of time to continuously remove my posts so thanks to them one puppy looks like they will be left out and unable to find a home.

I even went as far as deleting my account and starting a new one still the same thing. And I know it's targeting me too as the second screenshot are puppies currently posted for sale who have been posted for over a week and haven't been removed and their price is twice the price of my puppy so explain to me Craigslist what do you have against me?!?!?!

View full review

User's recommendation: Find a different app Craigslist is garbage!!!!

About

Summary

CraigsList is an online community, with free online advertisements, distributed by categories. It was established in 1995 in San Francisco. CraigsList is 30% owned by eBay. The company charges a fee to post job openings on about 20 major city sites. The site provides a huge amount of classified advertisements including dedicated to dating, jobs, CVs, sales, real estate, services, entertainment, ets.

Craigslist reviews and complaints

Craigslist is ranked 42 out of 637 in Advertising category

Area Served

USA, Canada, Worldwide

Payment Methods

VISAMasterCard

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