Craigslist
Craigslist Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Craigslist has 1.8 star rating based on 2081 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Craigslist to a friend or colleague.
- Rating Distribution
Pros: No help, Free, Dont know till they respond to a request for a listing.
Cons: No human for customer service, Inability to reach customer service, No human contact to help with tech support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Craigslist has 1.8 star rating based on 2081 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Craigslist to a friend or colleague.
- Rating Distribution
Pros: No help, Free, Dont know till they respond to a request for a listing.
Cons: No human for customer service, Inability to reach customer service, No human contact to help with tech support.55% of users think that Craigslist should improve its Customer Service.
45% of users say that they might use Craigslist in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Not sure.", "Answer the phone", "Close or fix it right", "Boycott Craigslist it was good now it’s crap", "Buy elsewhere".
Most users want Craigslist to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaIt’s so hard to get in touch with anyone
This whole process was so difficult to talk to someone and when I did it wasnt helpful at all. I got nowhere and now my account is still flagged this is a terrible experience for my first time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConcern About My Posts Being Removed
Dear Craigslist Support Team,
I hope this message finds you well. I am writing to express my concern regarding the repeated removal of my posts, which I believe are fully compliant with your community guidelines.
My posts primarily focus on seeking job opportunities or offering assistance to others, and I ensure that all content aligns with your rules and standards. Despite this, they have been flagged and taken down without any clear explanation.
I would greatly appreciate it if you could review my account and provide clarity on why these posts are being removed. If there are any adjustments needed to make them more compliant, I am more than willing to make the necessary changes.
Thank you for your time and support. I look forward to your response and guidance on how to resolve this matter.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTargeting my posts for removal for NO REASON!!!!
I see puppies on Craigslist all the time yet when I try to post my pups that happened due to an accidental pregnancy from my dog getting pregnant from a stray I can't I had them posted for 10 to 15 days before having to tell someone they couldn't have one of the puppies as they were not going to be a good fit however the same exact day all of my posts magically started being flagged for removal. I have emailed Craigslist and they have done nothing to help me it's ridiculous how one childish person can ruin these pups chances of getting a home and it's even more ridiculous that Craigslist doesn't see what's happening and stop it to be frank I can currently see puppies posted for sale right now for $600 twice the price of what I am asking for the one puppy we have left who seems like he won't be getting a home now because Craigslist is harassing my posts and removing them for literally no reason I'm not a breeder I'm not breaking any rules I'm just trying to give this poor baby a good home.
SHAME ON YOU CRAIGSLIST!!! YOU SHOULD BE DOING YOUR DUE DILIGENCE LOOKING INTO THESE FALSE FLAGS!!! The fact that I have used Craigslist for years but the one time I actually try to use it for selling instead of buying I'm not allowed to that seems fair.
Do yourself a favor and find a different app because Craigslist is garbage their tech support even more garbage which makes me think the people who work for Craigslist are incompetent and lack many brain cells. Pictures will be proof my post has been removed even after having to make a new Craigslist account to try again not even up 10 minutes before it got flagged ridiculous yet the second picture is of puppies for sale for $600 they've been up for over a week and they seem to have no problem keeping their ad up!
- This company does not offer any actual availability to get a hold of someone when you have a problem
- Absent tech support who absolutely does nothing
- Does not have a proper flagging system as it removes perfectly fine posts
Preferred solution: I have now lost around $100 in care costs over this pup not getting a home due to them removing my post! I want an apology and my post to be put back up and fixed as there's nothing wrong with it!
User's recommendation: Find a different app that has actual customer service because Craigslist is garbage and will do nothing to help you lazy people and lazy company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Redgranite, WisconsinKeeps removing my post for NO REASON!!!
I've had my puppies posted and it was all going great until I declined one person as they were definitely not going to be a good fit for a puppy. Ever since telling her no every single one of my posts have been flagged for removal I'm not a breeder this was not a litter that happened on purpose my dog was impregnated by a stray nevertheless these puppies need a good home I'm down to one left and now thanks to someone being crazy and stalking my posts or reporting me in general I honestly don't know at this point all I know is ever since I told her she couldn't have a puppy every single one of my posts keeps getting removed I post it in less than 10 minutes later it's removed I've been using Craigslist for years but I guess today will be the last day I ever use it will be deleting my account.
Craigslist you are garbage and you need to do better why even have a service email if you're not going to use it and help your customers when they need it. I emailed them and yet to get a reply yet they definitely have plenty of time to continuously remove my posts so thanks to them one puppy looks like they will be left out and unable to find a home.
I even went as far as deleting my account and starting a new one still the same thing. And I know it's targeting me too as the second screenshot are puppies currently posted for sale who have been posted for over a week and haven't been removed and their price is twice the price of my puppy so explain to me Craigslist what do you have against me?!?!?!
User's recommendation: Find a different app Craigslist is garbage!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScams from craislist
I had an account on Craigslist for many years. In June 2024, I wanted to use Craigslist to look for a service to rebuild the pond in my backyard.
I contacted a guy named Scott A Wilson. His phone number is 714 234-****. I paid over $4000 for materials via Zelle.
Up until now, he hasn't answered my phone calls. Additionally, he is still posting scams on Craigslist.
Preferred solution: Full refund
User's recommendation: Aquarium And Pond Cleaning
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase gone wrong
I wanted to see what recourse I had for an iWatch purchase advertised as excellent condition, but it has a broken critical button, and the seller is wanting to only refund 50%.
- Find things i may need
- No guarantees
Preferred solution: Full refund
User's recommendation: Test EVERY function then and there before leaving with purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammer
I purchased a product from a seller named Leon *** on your website and i didnt received the product. Money was paid to a victicious name phone number on your website. Seller posted items intending to sell but using faulty contact info
Preferred solution: Full refund
User's recommendation: Dont purchase anything on craigslist. Scam site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mililani, HawaiiSomeone posted something of mines that I had on Facebook and put my number on the listing
Someone took a picture of my rims on Facebook and posted it for sale on Craigslist, putting my number on the listing. I don't want it up; a lot of people are calling and texting me for it and it's not for sale.
The person who did this needs to be banned from Craigslist for false advertisement. Please take the post down!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Decatur, GeorgiaCraigslist is Rachel discriminating against minorities and it needs to be stopped
I'm a massage therapist. And I've been trying to post on Craigslist services health and wellness.
Which is $5. For a while I thought that I was posting the ad wrong. Maybe I was not going against the rules. Maybe the picture was bad.
But today I got my answer. They are racial discriminating against minorities. I posted two ads. I paid for them they never even posted them.
Plus not only is Craigslist racial discriminating but they're scamming minorities out of their money. We pay to post an ad on Craigslist when we post the ad it's supposed to go active. The Craigslist is not even allowing that they're flagging us before it even posts. I went through my personal ads.
Were once said receipt and then they don't say that they don't have a receipt. Contacting Craigslist they said it wasn't charged for the ones that don't ever see it. There's over 17 $5 a piece. Anybody that wants this proof please contact me I have it and snapshots.
Recommendation to Future minority customers. Craigslist is scamming minorities and racial discriminating.
Have a photo along with this of me purchasing the service. Service never went up.
User's recommendation: Craigslist racial profiling against minorities. And scamming minorities out of their money!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCertified *** and scammer
This dude Jason claimed him could fix my girlfriends air conditioner he seem cool like he knew his stuff at first so I booked him to fix it he gets there and tries to flirt with her asking her all kind of personal questions saying he got money drives bmws he works as a engineer in the city and about her relationship status which I told him in advance that I'm taking care of payment there was no need for the extra stuff so I waited for him to finish I paid him and confronted him he never responded the air conditioning worked for above 40 minutes and stopped working i told him and no response I asked him for a refund and was declined terrible service he post a lot on Craigslist and I think he is based out the Clark New Jersey Union county area honest Abe is not so honest his add says fully insured but I don't believe it
Preferred solution: Full refund
User's recommendation: Don't not use he's service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for posting
There are ads that offer massage and sex. Our ad said, 'massage and prefer seniors.' I had a call from a guy, 41, and he wanted massage n sex happy ending we said find another not here .
We said no so. We think he took our ad down and it's a paid ad. Craiglist hasn't helped or even bothered to look at other ads. For example, a guy is looking for another guy for fun.
Why is his still up? LOL.
- When no one flags u have clients n can find work
Preferred solution: Full refund
User's recommendation: Stay a3ay from this stupid site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't get paid by someone for labor
https://miami.craigslist.org/brw/lbg/d/pompano-beach-professional-movers/779731****.html
This ad said they need help moving. Guy named Frankie called me and sent me to the address.
Never showed up. I did the job for the people myself.
He gets them to pay him and never paid me. Now he won't answer the phone.
Preferred solution: Full refund
User's recommendation: Guy is a crook
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Verified ReviewerConstant flagging
I'm trying to rehome a litter of kittens for $20 each rehoming fee and my ad has been flagged all day constantly. WHY???
- Exposure
- People suck on there
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPosting flagged incorrectly
I purchased tickets for several days for the Idaho Stampede Rodeo. My wife fell ill and we were not able to attend.
I tried to sell my tickets on Craigslist but my posting was flagged and pulled off of the site. I could not sell my tickets and had to absorb the loss. I realize there are many scams taking place, but my ad was not one of them. My issue is with Craigslists Customer Service.
If I could have spoken with someone, my ad could have been verified very quickly.
Unfortunately, CRAIGSLIST DOES NOT HAVE A CUSTOMER SERVICE DEPARTMENT. I am deeply dissatisfied with this company and will do everything in my power to bypass them in the future.
- Ability to post an ad
- Ads are getting removed without reason or followup
Preferred solution: I would like to have my ad approved immediately in the hopes I can sell my tickets at the last minute.
User's recommendation: Use someone else…Anyone else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Amston, ConnecticutMy posts keep getting removed
I have had repeated chronic issues with the removal of my ad/ads in rooms/homes shared throughout the past years when I am in need of posting a room for rent within my home. It is in no way derogatory, bias or racist within the body of my ad.
To reach out to Craigslist is virtually non existent and quite frustrating to not get an explanation in an email as to why they are being removed. I've seen ads that segregate by gender, I've seen posts denying vouchers which is being partial, etc.
and they stay posted. I feel as though I'm targeted within my personal account and want accountability as to their issue to continue this absurd action.
User's recommendation: Try posting on local sights on social media, that way you can see the basic profile and you know it will still be active when you check.
Fraud
I was defrauded out of $100 for UCLA vs USC football tickets by a user on your site! Alfredo Ballesteros yesterday afternoon.
I purchased 2 tickets via Zelle and the seller stopped taking my calls after payment was delivered! I followed his payment instructions and was not sent my tickets.
About
CraigsList is an online community, with free online advertisements, distributed by categories. It was established in 1995 in San Francisco. CraigsList is 30% owned by eBay. The company charges a fee to post job openings on about 20 major city sites. The site provides a huge amount of classified advertisements including dedicated to dating, jobs, CVs, sales, real estate, services, entertainment, ets.
Craigslist is ranked 44 out of 610 in Advertising category
USA, Canada, Worldwide
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Craigslist has been around for 30 years! They operate in 570 cities in over 70 countries, with a wide variety of languages.
They have approximately 50 employees and no customer service helpline, unfortunately. My questions for you: Who is Rachel? How does Craigslist know you are a minority?
If you are including something about that in your ads, that may be against their terms of service. Finally, are you aware this is a public internet forum and if you were to check, you would see there are many, many people complaining about paying for ads that are never placed or get flagged and removed almost immediately.